New to Prep Buddies
Start with the rate card. Every fee we charge is published, from $1.10 per unit down to $0.65. When the numbers work for you, opening an account takes minutes.
Contact us
Talk to the people who touch your inventory
We have an instant contact policy: WhatsApp for anything urgent, email for everything else, and a real phone number that a real person answers during work hours.
WhatsApp+1 (519) 697-1473Instant support · 09:00–17:00 EST, Mon–Fri
Email[email protected]We reply within one business day
Phone+1 (519) 697-1473London, Ontario · postal code N5X 0B7
Start here
Three ways to reach us
Tell us which one you are and we'll point you at the fastest route to an answer.
Already a customer
Instant contact policy: WhatsApp us for anything urgent and a real person answers during work hours. Your dashboard tracks every step of every shipment.
Everything else
Questions about your business, our services, or work that isn't on the rate card. Email us and we reply within one business day.
Hours & cut-offs
When we're here
One cut-off worth knowing: shipments that arrive before 2 pm are checked in the same day.
Closed on New Year's Day, Good Friday, Easter Monday, Victoria Day, Canada Day, Civic Holiday, Labour Day and National Day. Limited hours are possible on Christmas Eve and New Year's Eve.
| Day | Hours |
|---|---|
| Monday–Friday | 09:00–17:00 EST · same-day check-in for shipments received before 2 pm |
| Saturday–Sunday | Closed |
Write to us
Let's keep in touch
Tell us about your business and what you're shipping. We'll come back with answers, not a sales script.
- Hours: Monday–Friday, 09:00–17:00 EST
- Closed: New Year's Day, Good Friday, Easter Monday, Victoria Day, Canada Day, Civic Holiday, Labour Day, National Day
- Service area: receiving across Ontario, shipping Canada → USA Amazon FBA
We reply within one business dayYour message goes straight to our inbox: the people who receive, prep and ship your inventory, the same ones who answer the WhatsApp line.
What happens next
After you hit send
Your message goes straight to our inbox
The form lands with the people who receive, prep and ship your inventory, the same ones who answer the WhatsApp line.
We reply within one business day
With answers, not a sales script: how receiving works, what your prep would cost, and what to do first.
You decide with the numbers in front of you
Check everything we said against the published rate card, then open your account and send your first shipment.
Our location
London, Ontario: on the route your inventory already takes
We are located in London, Ontario, close to many Amazon FBA fulfillment centers and on the main transit routes from the USA to Toronto, the commercial capital of Canada, through the Port Huron–Sarnia and Detroit–Windsor border crossings.
That same position makes us the perfect origin for sending your inventory from Canada to USA Amazon FBA.
Quoting postal code: N5X 0B7 · your own unique receiving address arrives with your dashboard account.
Get started
Ready when you are
Open your account, get your unique receiving address, and send your first shipment this week.
No minimums · no monthly fees · free receiving · 3 business days or it's free